Refund policy
Our goal is simple: you should be able to try the Vibit PULSE with confidence. If it is not the right fit for you, our 30-day risk-free trial makes returning it straightforward.
30-day risk-free trial
Every Vibit PULSE comes with a 30-day risk-free trial. If you are not completely satisfied, you may return your device within 30 days of delivery for a full refund to your original payment method.
How to start a return
To start a return, contact our support team using the contact form on our site or the details on our Contact page. We will send you return instructions and, where applicable, a return authorisation reference.
Please include your order number when you contact us so we can process your request quickly.
Return conditions
- The item must be returned within 30 days of the delivery date.
- The item should be returned in reasonable condition, with all included accessories (gel pads, control unit, charging base, and carry bag) where possible.
- We recommend using the original packaging to keep the item safe in transit.
Refund processing
Once we receive your returned item, we will inspect it and process your refund. Refunds are issued to the original payment method and typically appear within a few business days, depending on your bank or card provider.
Damaged or defective items
If your device arrives damaged or has a manufacturing defect, contact us as soon as possible. Depending on the circumstances, we will arrange a replacement, repair, or refund. The Vibit PULSE is also covered by a 1-year warranty against manufacturing defects — please see our Warranty page for details.
Exchanges
If you would like to exchange your device rather than return it, let us know when you contact us and we will help you with the next steps.
Questions
If you have any questions about returns or refunds, reach out through our contact form or the details on our Contact page — we are happy to help.